Earnhardt Auto Centers Customer Reviews of Arizona Car Dealers

6658 Reviews

4.9 out of 5 stars

5 star

6182

4 star

476

3 star

2 star

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JHALL26 11 Sep 2017

Although I came without an appointment, Mario made sure that my car's service and inspection was done in a timely manner. He clearly explained to me all that was done and recommended service items for my next visit. I have complete faith in him.

5 rate

kcastaneda 11 Sep 2017

Mike was excellent. He didn't play the expected games when negotiating the price. He was straightforward and did not waste our time. Thanks for all your help mike.

5 rate

Josborne3 11 Sep 2017

Shawn was great! He was very courteous and informative. I will definitely be back! He told me what was wrong and took the time to make sure I understood my options and the cost associated with them!

5 rate

JHALL26 11 Sep 2017

5 rate

kcastaneda 11 Sep 2017

Mike was excellent. He didn't play the expected games when negotiating the price. He was straightforward and did not waste our time. Thanks for all your help mike.

5 rate

Josborne3 11 Sep 2017

Shawn was great! He was very courteous and informative. I will definitely be back! He told me what was wrong and took the time to make sure I understood my options and the cost associated with them!

5 rate

Barbara B 11 Sep 2017

Yesterday, I replaced the battery in my car. When I connected the battery, the alarm would not stop going off, and my car would not start. After looking through my owner's manual, I was unable to come up with any kind of solution, so I called Earnhardt, and of course the service department was clo...sed, so I was connected to roadside assistance. Roadside assistance said they could send a tow truck, but I figured there was a way to get this problem solved, I just hadn't yet found the right person to talk to. So I called Earnhardt again, and this time asked for someone in sales. I got Paulo. He gave me some steps to try, and told me that if it didn't work to call him back and he would come to me to try to fix it. I tried it, it did not work. I called him back and he said that he was waiting for someone, and he looked up my name and saw that I had a 10 year roadside assistance thing, and that if I didn't want to wait, I could call them and they may be able to get my car started, and if not, they could tow it to the dealership and that it would not cost me anything. So I called roadside assistance and they gave me an ETA. I texted Paulo (he gave me his cell phone number so that I could get him quicker) and told him that the tow truck would be here at a certain time and asked if it would be ok with him if I called him when the tow truck arrived to have him tell the tow truck driver what to try before just towing it, since it would be a big hassle for me to have to try to make arrangements to be able to get my son to school and myself to work in the morning. Paulo called me right back, and told me that he could drop everything right then and come to my house so that he could be here when the tow truck driver was here so that I may be able to avoid undue stress. He got there before the tow truck came, and within about a minute, he had my car started. I was able to call and cancel the tow truck before they even got there. Paulo went way, way above and beyond for me. I asked him if my house was on his way home, and he said no, that he was heading back to the dealership. There are no words that can express just how much I appreciate what he did for me. I will definitely refer anyone that I know that is looking for a vehicle to this dealership. Thank you so much, Paulo!!! Show more

5 rate

Marcela 17 11 Sep 2017

They are always very friendly and help immediately just I arrived to the dealership I'm feeling really I just come home they are very nice people.

5 rate

Bill Rogitz 10 Sep 2017

very good, service advisor kept me informed as to the state of my service, Eric was very good with information.

4 rate

Valerie Garcia 10 Sep 2017

I recently just purchased my first car (2017 Hyundai Accent) and this would not have been a great experience without the help of Adam! He made my family and I feel very comfortable and made sure we got an amazing deal. He also called me the next day to make sure how the car was suiting me. Overall, ...amazing service and great first buyer experience!! Show more

5 rate

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